Frequently Asked Questions
How long does delivery take?
Orders are typically processed within 1–3 business days, followed by an estimated 5–8 business days for delivery.
Please note that delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control.
Do you offer free shipping?
Yes. Levora London offers free shipping on all orders within the United Kingdom, with no minimum purchase required.
Can I return an item if it isn't suitable?
Yes. You may request a return within 30 days of receiving your order, provided the item meets the conditions outlined in our Return & Refund Policy.
Please note that return shipping costs are the responsibility of the customer, and approved returns must be sent to our designated international returns centre.
How do I start a return?
Please contact us at support@levora-london.com before returning an item.
Once your return request has been reviewed and approved, we will provide you with the correct return address and return instructions.
Please do not send an item back before receiving approval from our customer care team.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow some time for tracking information to become active after dispatch.
How long does order processing take?
Orders are generally processed within 1–3 business days (Monday to Friday).
Processing may occasionally take slightly longer during promotional periods, public holidays, or periods of high demand.
How do I choose the correct size?
A Size Guide is available on applicable product pages to help you select the most suitable size.
We recommend checking the measurements provided for the individual product before placing your order.
What payment methods do you accept?
We accept a range of secure payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Klarna, where available.
Available payment options will be displayed during checkout.
What if my item arrives damaged, defective, or incorrect?
Please contact our customer care team within 48 hours of delivery and provide your order number, clear photographs of the item, and a brief description of the issue.
Once the issue has been reviewed, we will provide an appropriate solution.
Can I exchange an item?
We currently do not offer direct exchanges.
If you would like a different size or style, please return the original item in accordance with our Return & Refund Policyand place a new order.
How can I contact Levora London?
You can contact our customer care team at:
You can also reach us through our Contact Us page.
We aim to respond to all enquiries within 24 hours.